Repair Services

How to get your Perkins Brailler repaired:

Our braillers are complex, mechanical devices, so repairing them requires specialized skills. We suggest that you maintain your brailler and when it comes to repairs, contact a skilled technician.

Send your brailler to Perkins:

You can always send your brailler to Perkins, where we will gladly do the repairs for you! 

Send your brailler to a local repair specialist:

Find a repair specialist in your area with the skills required to repair your brailler.

How to send your brailler to Perkins for repairs:

• Package brailler: Place the brailler in a box for safe shipping. Allow 2 inches between the widest part of the brailler (feed knobs) and the box. While a brailler box with inserts is ideal, you may also use standard packing material, bubble wrap and newspaper to pad and protect the brailler. Don't use Styrofoam peanuts, as they will damage the interior of the brailler. Be sure to include a description of what needs repair and your contact information inside the box.
• Shipping within the United States: The brailler can be shipped USPS from you to the repair center free, categorized as Free Matter for the Blind. Please see FAQ here for details: USPS What-is-Free-Matter-for-the-Blind
• Shipping outside the United States: Contact Perkins for a quote or contact a local repair center for more information on services they may offer you.
• Mail to:

• Don't forget to include inside the box, a note with your full name, phone number, and email address & a detailed description of what needs repairs.  Otherwise we will not repair the Brailler until we can confirm who will be responsible for the cost of the repair. 
• Brailler Donation.  Please send the brailler to the above address and  indicate that the brailler is to be donated on the box or on the brailler.  Donated Braillers are used to support our repair training globally.  

Warranty repair information:

• Each Perkins Brailler® & SMART Brailler® is under warranty for one year, parts and labor, after purchase.
• Proof of purchase is required to be eligible for warranty services. Please include a copy of the receipt in your shipment.
• Warranty products should only be sent to Perkins or repair centers with Level 4-Warranty Repair Certification.

Frequently Asked Questions:

How much does it cost to repair my brailler?

• Cost of repair varies depending on the product and the type of repairs required.  For classic braillers repairs we suggest budgeting $215 per brailler.  Most of our repairs can be made (without needing replacement parts) for $165 which is our standard  fee.  (Shipping not included)
• We will place your brailler in our repair queue and conduct a cleaning and full inspection and repair of the brailler.  
• We will recycle your packaging, if possible, and return the brailler with foam inserts and a new brown box at no additional cost.  (unless it was shipped in an original Perkins retail box in useable condition)
• If you provide an email address we will let you know via email that the brailer has been received. 
• If time allows and we do not have an email address, we will call you from 617-972-7254 and advise you the final costs of the repair and if replacement parts where needed to repair the brailler   We accept payment via personal check, money order, purchase order or credit card. Credit card numbers can only be given over the phone at this time.  
• Please call 617-972-7254 if you have not heard from us in 2-4 weeks after you sent the brailler and leave message with the approximate date you sent your brailler and the location it was sent from.
• Payment must be received before we return your repaired brailler. 
• Braillers have a service warranty of 90 Days from date of payment. 
  • Braillers are inspected one final time before packaging but may be dropped during shipping.   We suggest brailling a full page once you receive the brailler before putting it aside for later use.  Once the paper is loaded please be sure to press the line advance 2 times to set up line spacing. Braille as normal or Braille all 6 dots in a line. 
  • If an issue persists after brailling a full page, or if you encounter any issues within the 90 day time period, please send the brailler back for a free repair 

How long will it take for my Brailler to repaired? Can I get a loaner? 

• Braillers are typically repaired within one to three weeks from when they are received.  Delays can happen due to repair staff time off or parts on backorder but we can update you anytime if requested via email or phone.  Loaner Braillers are also available when braillers are repaired at Perkins.   Please call 617-972-7254 for availability.    

How do I get my name added to this list of local repair specialists?

• Please email us at solutions@perkins.org with your request.

Where can I get parts for my brailler?

• Customers within the USA, Canada, Mexico, as well as certain markets in Europe, the Mid east and South America, can buy parts from Perkins on our website with a credit card. 
• International customers who require a quote to pay by wire transfer may contact our parts customer service by phone (617-972-7254) or email us at solutions@perkins.org